TERMS AND CONDITIONS

TERMS & CONDITIONS

TERMS OF USE:

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. THIS IS A LEGAL AGREEMENT BETWEEN CITY POINTS LOYALTY CARD SERVICES LLC (“WE”, “US”, “OUR” OR THE “COMPANY”) AND YOU (“YOU”, “YOUR” OR “PROGRAM MEMBER”) WHICH GOVERNS THE USE OF THE SERVICES (AS DEFINED BELOW). YOUR USE OF THE WEBSITE OR OUR MOBILE APPLICATION (COLLECTIVELY THE “PLATFORM”) CONSTITUTES YOUR ACCEPTANCE OF AND AGREEMENT TO ALL THE TERMS AND CONDITIONS CONTAINED HEREIN. WE ARE A CUSTOMER LOYALTY PROGRAM FOR TOURISTS AND RESIDENTS OF THE UNITED ARAB EMIRATES. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR PARTICIPATE IN THE LOYALTY PROGRAM.

These Terms and Conditions govern Your access, browsing and usage of the Platform.

You acknowledge that the Platform serves as a venue for the Services (as defined below) provided by the Company.

You acknowledge that by using the Platform, these Terms and Conditions will automatically apply to You. Therefore, You are here invited to read them carefully before using the Platform.

By using the Platform, You hereby certify that: (1) You are a service user, (2) You have the authority and capacity to enter into and comply with these Terms and Conditions, and (3) You agree to be bound by all terms and conditions of these Terms and Conditions and any other documents incorporated by reference herein.

You acknowledge that the Platform may contain links to other websites which are not operated by Us (the “Third Party Sites”). We have no control over these Third-Party Sites and hereby accept no responsibility for them, their content or for any loss or damage that may arise from Your use of them. You further acknowledge and accept that Your use of the Third-Party Sites will be subject to the provisions, terms and conditions contained within each such Third-Party Site.

We reserve the right at any time and without prior notice to change these terms, the qualifying goods and services, the reward portfolio, and Our Authorized Partners (as defined below) may suspend or terminate their relationship with Us. In the event of any changes, We will send a notification about the updates through the website, the platform, emails, SMS or any other mean where such revised version will be effective at the time We post it and, following such posting, Your new or continued access of the BOUNZ Platform and or Your usage of the Services will be considered as an express consent to Us for continuing to process Your personal information in accordance with the new revised Terms & Conditions.

THE SERVICES

This Platform affords the opportunity for Program Members to receive and redeem reward points (“BOUNZ”) after making purchases from partner outlets (“Authorized Partner”) whether online or in-store (the “Services”). Issuance of BOUNZ is subject to the Authorized Partners’ respective terms and conditions. Our Authorized Partners may require that BOUNZ are collected by visiting the website or their stores, respectively. Authorized Partners do not have any authority, expressed or implied, to make any representation on Our behalf.

WE, OUR AFFILIATES OR LICENSORS ARE NOT RESPONSIBLE FOR ANY CONDUCT BY YOU. YOU HEREBY RELEASE US, OUR AFFILIATES OR LICENSORS FROM ANY LIABILITY RELATED THERETO. WE, OUR AFFILIATES OR LICENSORS WILL NOT BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGES ARISING WITH YOU RESULTING FROM THE USE OF THE SERVICES.

You acknowledge that any new feature added to, or augmenting the Services, automatically be encompassed by these Terms and Conditions.

As the payment for providing the Services is executed by a third party, You acknowledge that We are not responsible nor liable whatsoever for this payment gateway and shall not under any circumstances whatsoever file a claim against Us for the Services or the payment gateway.

We are not responsible for any conduct by You. You hereby release Us from any liability related thereto. We will not be liable for any claim, injury or damages arising out of the usage of the Services or of any consequences thereof.

ELIGIBILITY OF USE

These Terms form a legally binding contract, You represent and warrant that You are legally entitled, capable and have the required authority to enter this Platform, use the Services and You are over 18 years of age. Individuals under the age of 18 are strictly prohibited from accessing or using this Platform and must promptly exit. The use of and access to this Platform is strictly prohibited in the event the Company has restricted or banned You from accessing the Platform for any reason whatsoever.

By browsing through and/or using this Platform, You guarantee and undertake that You meet the eligibility criteria to use the Platform. In the event You are browsing through and/or using the Platform on behalf of a corporate entity, You represent, warrant, and undertake that You are authorized to act on behalf of such entity. All references to “You” or “Your”, as applicable, mean the person that accesses, uses, and/or participates in the Platform in any manner. If You use the Platform or open an account on behalf of a corporate entity, foundation, association, or any other form of legal person, You represent and warrant that You have the authority to bind that entity and Your acceptance of the Terms of Use will be deemed an acceptance by that entity and that legal person and “You” and “Your” herein shall refer to that entity or other legal person as the case may be.

To the extent You do not meet the eligibility criteria set herein, we may, at our sole discretion, restrict or block your access to and use of the Platform and seek any other remedies legally available to us. We further reserve the right to exercise whatever lawful means we deem necessary to prevent unauthorized access to or use of the Platform.

You must not misuse the Platform. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Platform; submit any unlawful data; commit any fraud by using name or surname or age or address different than Yours; corrupt data; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Platform. Breaching this provision would constitute a criminal offence, a violation of the laws and punished to the fullest extent.

You need not register with the Company to simply visit and view the Platform. To create an account, You must submit Your name, email address and mobile number through the account registration page on the Platform and create a password. You may also have the ability to provide additional optional information, which is not required to register for an account but may be helpful to the Company in providing You with a more customized experience when using the Platform.

You shall not access or use the Website if You are a competitor of the Company or by using name, surname, age, address different than Yours, or if the Company has previously banned You from the Website or closed Your account.

You will be held personally responsible for any misuse of the Platform, and we may pursue any legal course where you: (i) knowingly introduce viruses, trojans, worms, spyware, adware or other material, program or code which adversely affects the operation of any computer software or hardware (or is designed to do so) or the Platform; (ii) gain or attempt to gain unauthorized access to the server on which the Platform is stored or any server, computer or database connected to the Platform; (iii) attack the Platform via a denial-of-service attack or a distributed denial-of service attack; and (iv) use the Platform for any reason that is contrary to law or public order.

REGISTRATION AND GENERATED CONTENT

You must register on the Platform to have access to and avail the Services. To register, you must provide all required personal data. By using the Platform, you confirm you have expressly consented to such use of Your personal information and will in no way whatsoever bring any claim against Us for the use Your information (the “Generated Content”).

You agree not to share Your password(s), account information, or account access information to any third party. You are responsible for maintaining the secrecy and confidentiality of Your password(s) and Your account information, and You are responsible for all activities that occur under Your password(s) or account(s) or because of Your access to the account(s). You agree to notify the Company immediately of any unauthorized use of Your account. The Company shall not be liable for any unauthorized use of Your account.

You shall not upload, post, transmit, transfer, disseminate, distribute, or facilitate distribution of any content, including text, images, video, sound, data, information, or software, to any part of the Platform, including Your profile (the “Profile”), the posting of Your Services (the “Offer”), the posting of Your desired Services (the “Want”), or the posting of any opinions or reviews in connection with the Platform, the Service, the Shipping Partners, or the Service User (the “Feedback”) (all the foregoing content is sometimes collectively referred to herein as the “Generated Content” and the posting of Generated Content is sometimes referred to as the “Posting” or as the “Postings”) that:

infringe the copyrights or database rights, trademarks, rights of privacy, publicity or other intellectual property or other rights of any other person or entity;
contain any material which is defamatory of any person or entity;
misrepresents the source of anything You post, including impersonation of another individual or entity or any false or inaccurate biographical information for any Shipment Provider; provides or create links to external sites that violate the Terms of Use; is intended to harm or exploit any individual under the age of 18 (the “Minor”) in any way; is designed to solicit, or collect personally identifiable information of any Minor, including, but not limited to, name, email address, home address, phone number, or the name of his or her school;
breach any legal or fiduciary duty owed to a third party, such as a contractual duty or a duty of confidence;
violate any other applicable law, ordinance, rule, regulation or public order;
invades anyone’s privacy by attempting to harvest, collect, store, or publish private or personally identifiable information, such as names, email addresses, phone numbers, passwords, account information, credit card numbers, home addresses, or other contact information without their knowledge and willing consent;
contains falsehoods or misrepresentations that could damage the Company or any third party;
is pornographic, harassing, hateful, illegal, obscene, defamatory, libelous, slanderous, threatening, discriminatory, racially, ethnically, religiously, culturally or ethically offensive; incites, advocates, or expresses pornography, obscenity, vulgarity, profanity, hatred, bigotry, racism, or gratuitous violence; encourages conduct that would be considered a criminal offense, give rise to civil liability or violate any law; promotes racism, hatred or physical harm of any kind against any group or individual; contains nudity, violence or inappropriate subject matter; or is otherwise inappropriate.

All Generated Content posted on the Platform will be linked to Your username provided at the time of registration.

You agree that We may, at Our own sole discretion, amend or delete any content. In particular You warrant, represent and undertake that the Generated Content shall not: (i) infringe the copyrights or database rights, trademarks, rights of privacy, publicity or other intellectual property or other rights of any other person or entity; (ii) contain any material which is defamatory of any person; (iii) contain misleading or deceptive statements or omissions or misrepresentation as to Your identity (for example, by impersonating another person) or Your affiliation with any person or entity; (iv) breach any legal or fiduciary duty owed to a third party, such as a contractual duty or a duty of confidence; (v) advocate, promote, or assist discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; (vi) violate any other applicable law, ordinance, rule, regulation or public order.

Should the Generated Content have any criminal implications under the valid laws of the United Arab Emirates, We reserve the right to submit same to the relevant authorities and to disclose Your identity to any relevant and competent authorities.

REWARDS CONDITIONS

Members can access their account through the Platform to track their activity. By registering on the Platform, You acknowledge and understand that BOUNZ has no monetary value and cannot be sold, transferred, or otherwise dealt with except in accordance with these Terms and Conditions.

BOUNZ collected is personal to Your account and cannot typically be transferred. However, the registered account holder can merge their account with another BOUNZ account by submitting a request to Us via email (to insert email address for support team). Accounts can also be added to a “Household” where there will be one permitted head who can link family members after the request has been processed. This allows pooling of BOUNZ into one account.

BOUNZ earned has a two-year (24 months) expiry policy. For example, BOUNZ earned on 1st January 2020 will be subject to expiry on 31st January 2022. Promotional BOUNZ may be awarded to Members through specific promotional activities conducted by the Company or its Authorized Partners (“Promotional BOUNZ”). Members are advised that Promotional BOUNZ may have a shorter expiry date at the Company’s sole discretion.

BOUNZ can be redeemed through the following authorized channels: online, in-store with our Authorized Partners and within the mobile application. To redeem BOUNZ online, Members must link their BOUNZ account with their partner profile. Members can redeem BOUNZ in store by either utilising a PIN provided on the Platform for secure and verified BOUNZ redemption, or through a membership ID or barcode associated with their BOUNZ account. Members must present their membership ID and answer account security questions, if any. Members need to ensure their personal and contact details are up to date on their BOUNZ account to clear security validation. Redemption can be done through the Platform. A Primary Member may also present the BOUNZ app or ID number and ensure that the mobile number is the same as registered in the account. A ‘One time Password’ will be sent for verification. BOUNZ can be used for part of the transaction value and any balance must be paid at the time of purchase. BOUNZ collected is not redeemable in conjunction with any other offer, promotion, or discounted rate, unless otherwise stated. Members can also directly redeem BOUNZ within the BOUNZ mobile application using the designated redemption features provided.

Once the redemption has been processed it cannot be cancelled or refunded. Reward provider standard terms and conditions also apply. Please refer to the relevant in-store rewards on the app to learn more.

Reward options may be withdrawn or amended without prior notice. Prices of rewards may be amended at any time. Rewards are subject to availability, suppliers’ warranties, and restrictions at time of redemption. For redemptions made with a combination of BOUNZ + cash, the monetary amount must be paid via a valid credit card at the time of redemption. Please refer to the relevant reward to see Your options.

BOUNZ will be deducted automatically from the Member’s account at the time of redemption. Upon redemption, the Member will directly enter a sale / purchase relationship with the concerned supplier. City Points Loyalty Card Services LLC, the holding company of the BOUNZ Program shall only act as an agent for redemption of BOUNZ. Members agree that We can share their name, account number, address / email address and contact number to the relevant Authorized Partner where required for them to fulfill the redemption.

ELECTRONIC GIFT VOUCHERS

An Electronic Gift Voucher (“E-Voucher”) is an electronic gift voucher that represents the cash value shown which can be used to purchase goods and services at Authorized Partners. E-Vouchers are issued by Us for use at the specified reward provider and will be sent via email only. Neither Us or the Authorized Partner are responsible if e-vouchers are misplaced or used without permission. The E-Voucher’s validity depends on the Authorized Partners so You must review their terms and conditions before You transact.

E-Vouchers can be used towards purchases at Authorized Partners to the value mentioned. Multiple E-Vouchers can be used per transaction in addition to being used as part payment towards a total purchase. If the price of the purchase exceeds this value, the balance must be paid in cash or card upon time of purchase. If the price of the purchase is less than the value of the E-Vouchers, no change will be given.

E-Vouchers cannot be used in conjunction with any other offer or promotion unless mentioned otherwise. They may not be applicable for certain goods or services. Please check with the reward provider for any exclusions.

Printed E-vouchers will not be accepted. E-vouchers cannot be exchanged for cash nor sold or transferred for value. They are non- cancellable and non- refundable and cannot be exchanged for BOUNZ, cash or other rewards.

E-Vouchers remain the property of the Company. The goods or services purchased using E-Vouchers are the responsibility of the Authorized Partner only. The Authorized Partner’s standard terms and conditions also apply. The E-Voucher is not valid for online purchases unless otherwise specified.

Reward E-Vouchers can be used to obtain goods or services up to the same value and from the Authorized Partner detailed on the voucher. The E-Voucher may not be available on concessions within certain Authorized Partners participating retail outlets. We reserve the right to either: revoke the E-Voucher, debit Primary Member accounts, cancel accounts and/or take appropriate legal action should there be a fraudulent misuse of the E-Vouchers.

BOOKING POLICY

The Platform allows for BOUNZ to be used to purchase flight tickets and hotel stays (collectively referred to as “Booking” or “Bookings”). Bookings can be paid fully with BOUNZ or with a combination of BOUNZ and money. Any monetary amount is payable with a valid credit card only.

Booking prices are quoted based on the best available price across suppliers at the time of reservation, for chosen route/destination, class of travel, passenger type, dates, and times of travel. Bookings vary based on these travel requirements, how far in advance travel is reserved, and availability.

Bookings are subject to availability and applicable airline and hotel booking policies. In the event of any conflict between the Authorized Partner’s reservation policies and the Platform Terms and Conditions and/or BOUNZ Booking Policy, then the BOUNZ Travel Shop Terms and Conditions and /or Booking Policy shall apply.

We reserve the right to change the pricing and minimum spend required for travel rewards at any time without prior notice. Bookings can be reserved for Members themselves or for anyone else they choose (the “Beneficiary”), provided the traveler/s have the relevant documentation and identification to utilize the Booking. Once a Booking is made with a registered name, the traveler’s name cannot be changed.

Age classification for flight, hotel and car rental reservations is determined by the age of the traveler at the end of the travel period. Dates for all travel reservation must be confirmed at the time of Booking. Bookings cannot be held. We have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure, or other causes beyond suppliers’ direct control.

It is the responsibility of the Program Member or their Beneficiary to review airline baggage allowances, any travel restrictions, warnings, announcements, and advisories, prior to making travel arrangements to international destinations. It is the responsibility of the Program Member or their Beneficiary to obtain any required visas for entry to the country of destination or connecting destinations by contacting the respective embassy directly. Visa requirements will not be communicated by Us.

By offering Booking Services, We do not represent or warrant any travel is advisable or without risk, and as such are not liable for damages or losses that may result from travel to such destinations. Travel insurance is not included in any travel reward redemptions. It is the Program Member or the Beneficiary’s responsibility to check for eligibility of insurance coverage with their respective insurance companies and/or credit card companies. We cannot be held responsible if a claim needs to be made.

Refunds can only be credited to the original payment card and are not available for partially used flight booking tickets, hotel stays or car rentals. Refunds will be processed within 14 days of the applicable cancellation fees being paid. For bookings made using BOUNZ that have subsequently expired, the expired BOUNZ will be forfeited and not credited back in the event of a cancellation.

Failure to travel or cancel travel bookings within the required timeframe will result in the travel booking being forfeited. Forfeited travel bookings are no longer valid and are non-refundable.

The airlines, hotels and car rental companies and other reward suppliers providing travel or other services are independent contractors and not agents or employees of the Company. BOUNZ accepts no responsibility for any loss from or related to travel cancellation or delay, loss or damage to luggage or other property, personal accident or sickness suffered while travelling, refund charges or any other circumstances arising from spending of BOUNZ outside the control of the Company.

The Company is not liable for the acts, errors, omissions, representations, warranties, breaches, or negligence of any Authorized Partners.

FLIGHT REWARDS

BOUNZ may be used towards purchasing a whole flight ticket and include the airfare, airport taxes (where such taxes are payable at the point of payment), duties and charges (including government and other taxes). This does not include the airport taxes that are payable upon departure or arrival directly at certain airports.

Available BOUNZ in Member’s account must be used in its entirety to redeem for flight rewards. Bookings are subject to airline seat availability and applicable fare rules. Tickets cannot be redeemed for unaccompanied minors. Additional tickets which need to be paid fully with money cannot be processed by BOUNZ and must be booked directly with a travel agency or airline. Tickets can only be redeemed for passengers under the age of 18 if a ticket for an accompanying adult over the age of 18 is being redeemed at the same time. Child and/or infant tickets cannot be booked separately and/or be added on to an existing Booking at a later stage.

Flight reservations are non-transferable. The maximum number of tickets that can be redeemed per Booking is nine (9). However, please note that some airlines may have their own restrictions.

Bookings cannot be booked for open-ended tickets. Dates for all flights must be confirmed when making the Booking. We cannot hold a flight on a Member’s behalf. Flight tickets must be issued at the time of booking.

In some cases, flights are eligible to collect airline frequent flyer Program points. It is the passenger’s responsibility to contact the airline directly to enquire about eligibility and ensure frequent flyer points are collected from eligible and participating airlines.

Bookings, date changes, airport changes, re-routing and ticket upgrades are permitted based on airline terms & conditions. The applicable airline fees and Company fees are payable by a Visa or MasterCard credit card only.

Each passenger must have a valid passport as part of the flight reward booking process. When making a flight Booking, the name(s) provided at the time of Booking must be the full name of the person(s) travelling, as it appears on their passport. Proof of identity will be required at check-in. It is the member’s responsibility to check for updates regarding any changes in flight timings. The Company and its Authorized Partners cannot be held responsible for communicating any updates related to flight Bookings.

Electronic tickets will be issued and sent to the Members registered email address and to the alternate email address specified in the Booking (if any).

The Company is not responsible for the fulfillment of special requests (meal choices, seat allocation, special assistance). The Member must contact the airline directly for all special requests.

HOTEL REWARDS

Hotel booking prices apply for the room stay only unless specified otherwise at the time of booking. All additional charges are the liability of the primary/lead guest and payable to the hotel directly. Available BOUNZ in Member’s account must be used in its entirety to redeem for hotel rewards. Hotel bookings are subject to the terms and conditions imposed by the hotel.

Hotel bookings must be booked in the name of the primary/lead guest who should be at least 18 years of age at the time of check-in. Bookings are non-transferable. Only one (1) hotel Booking can be made per redemption. The maximum number of rooms that can be booked per redemption is three (3) rooms. The maximum number of occupants that can be booked per room is subject to room restrictions as defined by a specific hotel.

Hotel booking confirmation and voucher will be issued and sent to the Member’s registered email address and to the alternate email address specified in the booking (if any).

A valid photo identification will be required at the time of check-in for each occupant of a hotel room booking. A deposit payment may be required by the hotel at the time of check-in. The amount will be determined by the hotel depending on the applicable room rate and the duration of the stay. The deposit payment can be made via credit card or in cash.

Expenses incurred during the hotel stay such as telephone charges, pay television, meals (unless specified), laundry, room service, mini bar, tips etc. are additional costs which must be paid directly to the hotel at the time of check-out.

Check-in and check-out times are as per the hotel terms and conditions. The Company cannot hold a hotel reward booking on a Member’s behalf. Hotel rewards vouchers will be issued at the time of booking.

In some cases, hotel bookings are eligible to collect hotel loyalty Program points. It is the Member’s responsibility to contact the hotel directly to enquire about eligibility and ensure loyalty points are collected from eligible and participating hotels.

After the hotel booking has been confirmed, changes or cancellations can only be made if permitted within the hotel rules of the booking and charges will apply, payable by a Visa or MasterCard credit card only.

For some hotel suppliers, an amendment request may require a cancellation of the original booking and submitting an entirely new online booking by the member. In these circumstances, rates and room availability will be subject to hotel inventory rules applicable for the period. Best efforts will be made to secure same rates, but this cannot be guaranteed.

Special requests (bed type, honeymoon/anniversary, room location, early check-in, late check-out etc.) should be requested with the hotel directly and are subject to availability at the time of check in and at the hotel’s discretion. We and/or the hotel cannot confirm these concessions at the time of booking.

BOOKING AMENDMENTS AND CANCELLATIONS

Fare and tariff rules should be checked at the time of Booking. Please refer to the full terms and conditions of the provider on the website. Amendments and cancellations can only be made if permitted within the terms and conditions of the Booking from the airline, hotel, or car rental provider. Amendments and cancellations must be made by calling Our Rewards Center at 04-5065353, between 10 am to 10 pm UAE time, Sundays to Thursdays, and at least 1 working day prior to date of flight departure or hotel check-in. You may also email Our Rewards Center at [email protected] for further information.

If amendments or cancellations are made directly with the airline, hotel provider or car rental provider, We will not be able to subsequently change, cancel or refund Your booking.

An amendment fee is applicable to each amendment to any hotel/car rental booking or per passenger for flight bookings. This fee is in addition to any fees applied by the applicable flight, hotel, or car rental provider.

For all flight bookings AED30 per passenger

A cancellation fee is applicable to each cancellation of any hotel booking or per passenger for flight bookings. This fee is in addition to any fees applied by the applicable flight or hotel provider.

For hotel bookings done AED30 per passenger

Refunds can only be credited to the original payment card used. Refunds will be processed within 14 days of the applicable cancellation fees being paid.

Any amendment or cancellation fees imposed by the flight or hotel provider must be paid by a Visa or MasterCard credit card only. Flight bookings, date changes, airport changes, re-routing and ticket upgrades are permitted. The applicable airline fees and Our Company fees are payable by a Visa or MasterCard credit card only. In instances where amendments result in a higher price, the customer must pay the additional cost as money with a Visa or MasterCard credit card only. In instances where amendments result in a lower price, a refund will be provided.

For bookings made using BOUNZ that have subsequently expired, the expired Rewards will be forfeited and not credited back in the event of a cancellation.

Failure to travel or cancel a travel reward booking within the required timeframe will result in the travel booking being forfeited. Forfeited travel bookings are no longer valid and are non-refundable. Refunds are not available for partially used flight booking tickets or hotel stays.

The Company accepts no responsibility for any loss from or related to travel cancellation or delay, loss or damage to luggage or other property, personal accident or sickness suffered while travelling, refund charges or any other circumstances arising from spending of BOUNZ outside the control of the Company. The airlines and hotels and other reward suppliers providing travel or other services are independent contractors and not agents or employees of the Company. We have no liability and will not make a refund in the event of any delay, cancellation, overbooking, strike, force majeure.

BOUNZ AND CASH FOR BOOKINGS

You can earn BOUNZ on the card payment of your BOUNZ and cash Bookings.

Rewards related to card payments elements of your bookings will be credited to Your account 60 days after You have completed Your travel. For flight bookings, both outbound and inbound (if any) parts of Your trip will be credited as one transaction into Your BOUNZ account. For hotel bookings, You will receive the applicable BOUNZ 60 days following your check-out date.

Changes on BOUNZ + Cash bookings are permitted based on airline/hotel terms & conditions. The applicable airline/hotel fees and BOUNZ fees are payable by a Visa or MasterCard credit card only. Rewards earned on card payments elements will be computed on the final card payment made but will not include the BOUNZ amendment fee component of the payment.

For BOUNZ + Cash bookings, any fare, room rate differences or additional taxes or surcharges can only be paid using a valid credit card. Rewards earned on card payments elements will be computed on the final card payment made but will not include the BOUNZ amendment fee component of the payment.

BOUNZ related to any card payments will only be awarded if You have completed your travel and/or hotel stay. They will not be awarded for cancelled, no-show or voided bookings.

USER ID & PAYMENT INFORMATION

You must use Your true and accurate name when signing up on the Platform (the “User ID”). You are required to select a suitable and non-offensive User ID. Ideally, the user ID you choose will be a reasonably an expressive name that clearly identifies You. We reserve the right to remove or reclaim any User ID if we believe, in Our sole discretion, the User ID is inappropriate, offensive or confusing or potentially violates the rights of a third party (such as when a trademark owner provides notice that a User ID is similar to the trademark and the User ID does not closely relate to Your actual name or trademark rights).

LICENSE GRANTED BY US

Subject to these Terms and Your compliance with same, We hereby grant You a limited, non-exclusive, and nontransferable license to download, install, display, perform, access, print any company content solely for Your personal use and non-commercial purposes.

No right, title or interest in any content or materials is transferred to You as a result of use of the Platform. We reserve title and full intellectual property rights in any content you download, reproduce, print, redistribute or store from this Platform.

LICENSE GRANTED BY USER (OPTIONAL)

We may, at Our own sole discretion, permit You to post, upload, publish, submit or transmit user content on or through the Platform, You hereby grant us an irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to, to use, copy, sublicense, modify, sell, publicly display, publicly perform, transmit, broadcast, stream and otherwise exploit such content on, through or by means of the Platform.

You acknowledge that You are solely responsible for all Generated Content that You make available through the Platform. Accordingly You represent that: (i) You either are the sole and exclusive owner of all Generated Content that You make available through the Platform or You have all the necessary rights, licenses, consents and releases that are required to be granted to Us; and (ii) uploading, posting, publication, submission or transmittal of the Generated Content, or Our use of the Generated Content (or any portion thereof) on, through or by means of the Platform will not infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

DATA PROCESSING

By accessing and using the Platform and by using the Services, You hereby irrevocably certify that You are aware, consent and agree that We will collect, process, and use the personal information You provide us with, and the information related to any additional Members within Your account. This information includes Your registration details, information about the use of Your BOUNZ Card, shopping purchases, and other information that You give Us (together “Your Information”). The Company undertakes to refrain from (i) keeping Your Information stored longer then necessary, and (ii) using Your Information for purposes other than to implement, administer and manage the Member’s participation in the Program, or as required to comply with legal or regulatory obligations, therefore the Company undertakes to destroy, delete, and cancel Your Information whenever those purposes are not served anymore.

This information will allow us to administer the BOUNZ Program – including the management of member accounts, to accurately record and update BOUNZ balances including spending of BOUNZ. Periodically You may be asked to provide additional personal information via market research or surveys (“Member Information”). Your ‘member information’ is processed and stored in secure and confidential cloud databases compliant with General Data Protection Regulation. If You choose not to provide this information, it will not affect Your ability to collect or spend BOUNZ.

Your information may be analyzed to see how You use BOUNZ, to understand Your interests and to send You (and/or additional members on Your account) information and offers for the products or services which are most likely to add value to You. When You join the program, You automatically agree to receive these communications to make the most of what BOUNZ has to offer.

We protect Your information; Our business depends on it. We will only share your information within the Company and Our Authorized Partners, including their group companies and companies contracted to process and manage transactions such as BOUNZ spend requests and other communication. The list of companies participating in the BOUNZ program is available on the Platform.

Should you be a resident of the European Union, You acknowledge and agree that the Services may include processing, storing, and/or managing data which is governed by legislation relating to data protection and privacy including without limitation the EU Data Protection Directive 95/46/EE and the General Data Protection Regulation. To the extent that is permitted, We undertake to comply with obligations stipulated in the legislation referenced above.

To the extent that Your data contains personal information as defined under the California Consumer Privacy Act 2018 (as amended) (“CCPA”), The Company shall (when applicable) act as a service provider with respect to such personal information and in accordance with the CCPA.

CLAIMS, REVIEWS & FEEDBACK

You may contact Our customer care department at 04-4928869 and We shall assist in any way We can.

You agree that no feedback submitted by You will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by You will be or contain libelous or otherwise unlawful, abusive, or obscene material. You are and shall remain solely responsible for the content of any comments You make, and We have the right to take all necessary measures to ensure that We are protected under the relevant laws.

All comments, feedback, suggestions, ideas, and other submissions disclosed, submitted on the Platform, or otherwise disclosed, submitted, or offered in connection with Your use of this Platform (collectively, the “Feedback “) shall be and remain Our property. Such disclosure, submission or offer of any Feedback shall constitute an assignment to Us of all worldwide rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Thus, We will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. We are and shall be under no obligation (1) to maintain any Feedback in confidence; (2) to pay to user any compensation for any Feedback; or (3) to respond to any user Feedback.

MAINTENANCE:

We will do our best to have the Platform up and running for the whole year, with the exceptions (i) scheduled system maintenance (notice of same to be provided by us as soon as practical), (ii) emergency maintenance which might occur from time to time.

COMMUNICATIONS:

You consent to receive communications, including commercial communications (whether by SMS, email, WhatsApp, or phone) from Us and our third-party partners, including without limitation, brands. You acknowledge and agree that Your primary phone numbers and email addresses and other information may be used for the purpose of initiating commercial messages. Your consent to receipt of such messages is not, and will not be, a condition to any purchase. If at any time you change your mind regarding Your consent to such messages, You must contact us. You may opt out of receiving messages that are primarily commercial in nature.

If You do not wish to receive marketing or promotional communications in electronic, printed, or verbal format, You can opt out in the Platform. Your ability to collect or spend BOUNZ will not be affected. Once opted out, Members will not be notified of any special offers or promotions.

This opt out is not applicable to communications relating to the management of the BOUNZ account, changes to the program, or the structure of the Company.

THIRD PARTY CONTENT

The Platform will contain advertising submitted by the third parties. Third parties are solely responsible for the content of such advertising and for ensuring that it complies with all relevant legislation and regulations in the territory where the Platform is accessed, and Services are used The Platform may also contain links to the third party’s websites. Should You decide to click on such links and visit such websites You do so at your own risk. Under no circumstances are We in any way affiliated, associated or endorsing such websites.

INTELLECTUAL PROPERTY

You are not allowed to use any content from the Platform for any commercial purpose without the prior express written consent of and/or license granted for this purpose by Us.

You are not entitled to change, modify and/or edit the digital or hard copies of any particular content of the Platform and/or add, modify and/or use certain photographs, texts, images and/or video and/or audio content to the original content of the Platform.

We expressly reserve all rights regarding the BOUNZrewards.com domain name and all related domains and sub-domains, the name “BOUNZ Trademark Name”, the logo, service marks, trading names and/or trademarks. Other trademarks, products and company names mentioned on the Platform may be trademarks of their respective owners or licensors and the rights in such marks are reserved to their respective owners or licensors.

TERM & TERMINATION:

These Terms and other rights granted herein commence on the date of acceptance, whether direct or by continued use of the Platform, of same and shall continue until terminated by You or Us. We may terminate Your use of the Platform at any time without notice, at Our own sole discretion, if: (i)You do not use, collect, or spend BOUNZ for a duration of fifteen (15) consecutive months; (ii) death or bankruptcy of the Primary Member.

Upon termination (i) all license, and other rights granted to You under these Terms will terminate immediately, and (ii) You must cease all use of the Platform. You acknowledge that We may restrict, modify, or terminate these Terms, without liability, for its convenience or if You violate this Agreement or any law, rule, or regulation.

LIMITATIONS OF LIABILITY:

In no event shall the Company be liable for any direct, indirect, incidental, special or consequential damages arising out of or in any way connected with the use of the BOUNZ application and / or BOUNZ website, the Platform or the Services or with the delay or inability to use the BOUNZ application and / or BOUNZ website, the Platform or the Services or for any information, products, and services obtained through the BOUNZ app and / or BOUNZ website, the Platform or the Services or otherwise arising out of the use of the BOUNZ app and / or BOUNZ website, no matter how arising whether based on contract, tort, strict liability or otherwise.

INDEMNIFICATION:

You agree to indemnify the Company, its employees, agents and representatives, and to hold all defended and harmless from any claims, and liabilities including legal costs that may arise from Your submissions to the BOUNZ Application and / or BOUNZ Website, the Platform or the Services from Your use of material obtained through the BOUNZ Application and / or BOUNZ Website, the Platform or the Services from Your breach of these Terms, or from any such acts arising through Your use of the BOUNZ Application and / or BOUNZ Website, the Platform or the Services.

MISCELLANEOUS

Nothing in these Terms shall be construed as creating an agency, partnership, joint venture, or employment between You and Us. You agree and understand that You do not have any authority to bind Us in any respect whatsoever under any circumstances.

Paragraph headings and titles are for ease of reference only and shall not affect the interpretation of these Terms.

No failure or delay on Our part to exercise any right or remedy available to Us under these Terms or the law shall be construed or operate as a waiver thereof nor shall any single or partial exercise of any right or remedy as the case may be. The rights and remedies provided for in these Terms are cumulative and are not exclusive of any rights or remedies provided by law.

If any provision of these Terms is or may become, under any applicable law, or is found by any court or administrative body of competent jurisdiction to be, illegal, void, invalid, prohibited, or unenforceable then such provision shall be ineffective to the extent of such illegality, invalidity, prohibition or unenforceability and the remaining provisions of these Terms shall remain in full force and effect.

We may assign any or all Our rights and duties under these Terms to any party at any time without notice to You.

GOVERNING LAW:

These Terms shall be governed by and construed in accordance with the laws of the Emirate of Dubai and the United Arab Emirates. Any dispute which may arise out of or in connection with these Terms, in respect of any of terms and conditions or connected with the Platform or arising there from or related thereto in any manner whatsoever, shall be referred exclusively to the courts of Dubai.