FAQs – BOUNZ

Frequently Asked Questions

Experience a world of rewards and unparalleled benefits with BOUNZ Rewards! With the all-in-one mobile app, BOUNZ members can seamlessly collect cashback in BOUNZ that can be used to shop, pay bills, recharge mobile plans and much more!
Bounz FAQs
Bounz FAQs

What is BOUNZ?

BOUNZ is a lifestyle rewards loyalty program with retail partners in all industries. Customers are encouraged to join the program and earn BOUNZ on all their purchases. Members can spend and redeem their BOUNZ anywhere within the partner network and receive immediate rewards.

How do I register or become a BOUNZ member?

You will be guided through the registration process once you have installed the mobile application. You can also join BOUNZ by registering your mobile number with select partners at the time of purchase. You will receive an SMS with instructions on how to install the BOUNZ app and complete your registration.

How can I view or edit my BOUNZ profile?

Your BOUNZ profile is created based on the information you provide during sign-up. You can view or edit your profile anytime on the app under My Account, in the ‘My Profile’ section. Click on the pen icon on the top right corner, and click on the information you would like to change. After making all the changes, click the update button to save.

When will BOUNZ be credited to my account?

BOUNZ will be credited to your account as soon as the partner sends your transaction details to us. This can vary from 1 hour to 1 month.

What if I forgot to claim BOUNZ at the time of checkout?

If you forgot to claim BOUNZ at the time of checkout, you can still claim your BOUNZ by sending an email to [email protected] attaching a copy of your receipt within 48 hours of the transaction date. This will be subject to the respective partner’s terms and conditions.

Can I use BOUNZ to part pay for redemption?

Yes, you can use BOUNZ to part pay for redemption at our partners and in the BOUNZ app.

How can I pay bill from the BOUNZ app?

The BOUNZ app allows you to conveniently pay your mobile, landline, utility and others bills within the app. You can pay your bills for select operators both local and international from within the app. You can earn BOUNZ on all bill payments made using a credit card. You can also pay your bills using your accrued BOUNZ, no BOUNZ will be issued on redeeming BOUNZ.

How do I download the BOUNZ app?

You can download the app via the App Store, Google Play Store, and Huawei App Gallery. New members can register, and existing members can log in to the app. Through the “My account” section, you can manage your profile, such as updating personal details, marketing preferences, or reviewing your transaction history.

What are the benefits of being a BOUNZ member?

BOUNZ members earn rewards on every purchase, which can be redeemed across all participating partner stores instantly on your next purchase across 30+ brands.

How can I claim BOUNZ on my purchases?

Members can spend and earn BOUNZ anywhere within the partner network. To claim BOUNZ on your purchases, you must present your barcode, membership number, or registered mobile number as requested at checkout.

How can I redeem BOUNZ?

You can redeem BOUNZ by presenting your barcode or membership number at checkout across selected partners. Alternatively, you can redeem directly on the BOUNZ app for purchasing travel products, mobile recharges, and gift cards.

Does BOUNZ have an expiration date?

Yes, all BOUNZ earned will expire within 24 months from the date of issuance into your account.

How can I buy Gift Cards from the BOUNZ app?

You can purchase gift cards from our curated catalogue of brands you love from within the BOUNZ app. You can pay in full using BOUNZ or credit card to purchase a gift card.

What is BOUNZ’s privacy policy?

We are governed by GDPR (General Data Protection Regulation) and are committed to the highest level of privacy and data protection laws for all our members and partners. Your privacy is critical, and thus, access to all non-public personal information about our members is restricted. If you have any queries, please email us at support.