BOUNZ is a lifestyle rewards loyalty program with retail partners across UAE, Bahrain & Qatar. Customers can earn BOUNZ on every purchase and redeem them instantly at participating partners or within the BOUNZ app.

Effective 15 September 2026, new BOUNZ registrations are available only to customers using a valid mobile number issued within the GCC: the UAE, Saudi Arabia, Bahrain, Qatar, Kuwait or Oman. Any account registered on or after this date using a non-GCC mobile number will be deemed ineligible and removed from the Program.

No, BOUNZ membership is free. There is no joining fee or minimum spend required.

You can join BOUNZ by:

• • Downloading the BOUNZ app and completing the registration process; or
  • Registering your eligible GCC mobile number at a participating partner store and following the instructions sent by SMS.

  A valid GCC mobile number is required for all registrations completed on or after 15 September 2026.

Your membership may be considered inactive if you have no transactions for 6 months since enrollment or last transaction. To reactivate, simply log in to the app or make an accrual/ redemption at any partner.

Currently, BOUNZ membership is for individuals only.

You can update your details in the BOUNZ app under My Account → My Profile. To change a restricted field, including your registered mobile number, please contact support@bounzrewards.com. Any new or replacement mobile number submitted on or after 15 September 2026 must be a valid GCC mobile number.

Log in to the BOUNZ app and view your balance on the home screen.

Present your BOUNZ barcode, registered mobile number, or membership ID at checkout. For online partners, enter your membership details to link your account on the ‘loyalty page’ or at the time of purchase.

BOUNZ will be credited once the partner sends us your transaction. This can take anywhere from 1 hour to 1 month. If you have not received your BOUNZ and would like to inquire the status, please reach out to us at support@bounzrewards.com

You can claim your BOUNZ by emailing support@bounzrewards.com with a copy of your receipt within 48 hours. This is subject to partner terms and conditions. No retro claims are offered on Jewelery partners.

Yes, unless a partner’s terms state otherwise, you can redeem BOUNZ even during promotions and sales.

UAE: 200 BOUNZ = AED 1.00 | Bahrain: 200 BOUNZ = BHD 0.100 (100 fils) | Qatar: 200 BOUNZ = QAR 1.00

Yes, you can use BOUNZ to part-pay for purchases at partner stores and within the app.

You can redeem by:

• Presenting your mobile number, barcode or membership ID at partner checkout.
• Redeeming directly in the BOUNZ app for mobile recharges and gift cards.

Yes, BOUNZ can be earned and redeemed across UAE, Bahrain & Qatar. The value of BOUNZ will be based on the local currency conversion rate set by BOUNZ.

Yes, browse our curated gift card catalogue within the app. You can pay in full with BOUNZ or use a credit card.

Yes, all BOUNZ expire 24 months after being credited to your account.

Yes, promotional/bonus BOUNZ may expire sooner (e.g., within 3–6 months). Expiry details will be shared at the time of the promotion.

If you return a purchase, the BOUNZ earned will be reversed. If you redeemed BOUNZ on that purchase, they will be credited back in line with the partner’s refund policy.

• Earn BOUNZ on every purchase
• Redeem instantly across 35+ brands
• Use BOUNZ for mobile recharge and gift cards via the app
• Enjoy exclusive offers and promotions from our partners

Currently, BOUNZ does not have membership tiers.

BOUNZ processes personal information in accordance with the applicable data protection and privacy laws of the UAE, Bahrain and Qatar. We take appropriate measures to protect your personal information and use it to operate and improve the BOUNZ Program, manage your account and provide relevant communications and offers. Your information may be shared with participating partners and authorised service providers where necessary to operate the Program. For complete details, please refer to the BOUNZ Privacy Policy available on our app and website.

Email: support@bounzrewards.com