Effective Date: 19 September 2025

Last Updated: 19 September 2025

1) Introduction & Acceptance

These Terms & Conditions (“Terms”) are a legal agreement between City Points Loyalty Card Services L.L.C (United Arab Emirates) and Momentum Promotion Services Co W.L.L (Kingdom of Bahrain) (together, “BOUNZ”, “Company”, “we”, “us”, or “our”) and you, the program participant (“you”, “your”, or “Member”).

These Terms govern your access to and use of the BOUNZ website and mobile application (collectively, the “Platform”) and your participation in the BOUNZ customer loyalty program (the “Program”). By accessing the Platform or using the Program, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use the Platform or the Program.

We operate the Program for tourists and residents of the United Arab Emirates and the Kingdom of Bahrain.

We may update these Terms at any time. We will notify you of changes via the Platform, email, SMS, or other reasonable means. Continued use after posting means you accept the updated Terms.

2) Definitions

• BOUNZ: Reward points issued under the Program.

• Authorized Partners: Third-party merchants and service providers participating in the Program (online and/or in-store).

• Member: An individual who registers for and participates in the Program.

• E-Voucher: Electronic gift voucher issued for use at specified Authorized Partners.

3) Services Overview

The Platform enables Members to earn and redeem BOUNZ on purchases with Authorized Partners, subject to each partner’s terms. Authorized Partners have no authority to bind BOUNZ and may modify, suspend, or terminate participation at any time.

To the maximum extent permitted by law, we are not responsible for your conduct or for third-party services (including payment gateways). You release us from any liability arising from your use of the Services, except where prohibited by applicable law.

Any new features added to the Program are automatically subject to these Terms.

4) Eligibility & Account Registration

• You must be 18+ and legally capable to enter into these Terms.

• If you register or use the Platform on behalf of an entity, you represent and warrant that you are authorized to bind that entity.

• We may restrict or terminate access if you do not meet eligibility criteria, violate these Terms, or as required by law.

• Keep your login credentials confidential; you are responsible for all activity on your account. Notify us immediately of unauthorized use.

Prohibited Uses: You must not misuse the Platform (e.g., introduce malware; hack; submit unlawful, fraudulent, or offensive content; violate third-party rights; spam; conduct denial-of-service attacks; or act contrary to law or public order).

5) Member Content & Moderation

If we enable content posting (e.g., reviews, profile info), you must own or have rights to your content and it must not be unlawful, infringing, deceptive, harmful, or offensive. We may remove or edit content at our discretion and share it with competent authorities if legally required.

6) Rewards: Earning, Expiry, Transfers & Redemption

• Earning & Value: BOUNZ have no cash value, are non-transferable except as permitted below, and may only be used as described in these Terms.

• Expiry: BOUNZ expire 24 months after earning. Promotional BOUNZ may expire sooner at our discretion (expiry will be stated in the offer).

• Transfers/Households: Account merging or “Household” pooling may be requested by the registered account holder via our support channels (subject to verification).

• Redemption Channels: BOUNZ can be redeemed (i) online with participating partners, (ii) in-store at participating partners, or (iii) within the BOUNZ app.

• Verification: We may require your Member ID, mobile verification (OTP), and up-to-date profile details.

• Partial Payments: BOUNZ may cover part of a transaction; any balance must be paid at purchase time.

• Finality: Once processed, redemptions cannot be cancelled or refunded. Partner terms apply and may restrict certain redemptions or combinations with promotions.

• Agency: Upon redemption, you enter a direct relationship with the Authorized Partner. The Company acts solely as an agent for redemption facilitation. You consent to our sharing necessary Member details with the partner to fulfill the redemption.

7) Electronic Gift Vouchers (E-Vouchers)

• Issued electronically for use only at the specified Authorized Partner and sent by email.

• E-Vouchers are non-transferable, non-refundable, not exchangeable for cash, and cannot be reissued if lost or misused.

• Multiple E-Vouchers may be used per transaction if permitted by the partner; change is not provided for under-spend.

• Printed copies are not accepted unless explicitly stated.

• Partner terms, availability, exclusions, and validity periods apply.

8) Travel Bookings: Flights & Hotels

The Platform may allow BOUNZ (or BOUNZ + cash) redemptions for flights and hotels (“Bookings”). Monetary parts are payable only by valid credit card.

• Pricing & Availability: Dynamically based on route, dates, passenger type, room type, availability, and supplier rules. We may change pricing and minimum spend at any time.

• Independent Suppliers: Airlines/hotels are independent contractors, not our agents. We are not liable for delays, cancellations, overbooking, strikes, force majeure, or losses beyond our control.

• Names & Ages: Traveler names must match passports. Age classifications (infant/child/adult) follow supplier rules at end of travel.

• Frequent Flyer/Hotel Points: Where eligible, you must liaise directly with the carrier/hotel.

• Special Requests: Must be arranged with the airline/hotel directly; not guaranteed.

8.1 Flight Rewards

• BOUNZ may cover base fare and eligible taxes/charges.

• No open tickets; issuance occurs at booking.

• Up to nine (9) passengers per booking; tickets for minors require an accompanying adult.

• Changes, re-routing, upgrades: per airline rules; fees (airline + BOUNZ service fees) are payable by credit card.

• You must monitor airline schedule changes and comply with passport/visa requirements.

8.2 Hotel Rewards

• Room rate only unless stated; incidentals are paid directly to the hotel.

• Primary guest must be 18+ at check-in; provide valid photo ID; pay any security deposit requested.

• Max three (3) rooms per redemption.

• Changes/cancellations follow hotel rules; additional supplier and BOUNZ fees may apply.

8.3 Booking Amendments, Cancellations & Refunds

• Only permitted if allowed by supplier rules.

• Our service fees (in addition to supplier fees):

  • Flights: AED 30 per passenger.

  • Hotels: AED 30 per booking.

• Refunds go to the original payment card within 14 days after fees are paid.

• Expired BOUNZ used in a booking are forfeited.

• No refunds for partially used tickets/stays or no-shows.

8.4 BOUNZ + Cash & Earning on Card Portion

• You may earn BOUNZ on the card-paid portion of eligible bookings.

• Posting timeline: within 60 days after completed travel/stay.

• No points for cancelled/no-show/voided bookings.

9) User ID & Payment Information

Use your true name. We may reclaim User IDs that are offensive, infringing, confusing, or inappropriate. You authorize us and our payment partners to process payments per transaction terms.

10) License to You

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial purposes. No title or IP rights transfer to you.

11) License to Us (If You Post Content)

If you upload or submit content, you grant us a perpetual, worldwide, non-exclusive, transferable, sublicensable, royalty-free license to use, copy, modify, display, distribute, and create derivative works for Program/Platform purposes. You represent you have all rights necessary to grant this license.

12) Data Protection & Privacy

We collect and process personal data you provide (e.g., registration details, transaction data with partners, surveys/market research) to operate and improve the Program, manage accounts, and tailor offers. We store data in secure systems and retain it only as necessary or as required by law.

• UAE: Data is processed in accordance with applicable UAE laws.

• Bahrain: Data is processed in accordance with applicable Bahraini data protection and privacy laws.

• Other Frameworks: Where applicable, we endeavor to align with GDPR/CCPA obligations for relevant data subjects and use cases.

We may share data within our group and with Authorized Partners and contracted processors to operate the Program (e.g., redemptions, customer support, communications). For details, see our Privacy Policy on the Platform.

Marketing communications: You may opt out via the Platform. Account, operational, or policy communications are still sent as required to deliver the Program.

13) Claims, Support & Feedback

• UAE Support (All Inquiries & Rewards Centre): +971 52 419 6245

• Email: support@bounz.ae

• Email: support@bounz.ae

Feedback you submit may be used by us without obligation to compensate or respond, and must not violate third-party rights or laws.

14) Platform Availability & Maintenance

We aim for year-round availability, subject to scheduled maintenance (advance notice where practicable) and emergency maintenance.

15) Communications Consent

You consent to receive communications via SMS, email, WhatsApp, phone, and in-app messages about Program operations and—unless you opt out—marketing/promotions. Opt-out does not affect essential operational communications.

16) Third-Party Content & Links

Ads or links on the Platform belong to third parties who are solely responsible for compliance with applicable laws. Accessing third-party sites is at your own risk; we do not endorse or control them.

17) Intellectual Property

The Platform, BOUNZ names, logos, marks, domains, and content are protected by intellectual property laws. You may not use them without our prior written consent, except as permitted in these Terms.

18) Term & Termination

These Terms apply from your first use and continue until terminated. We may suspend or terminate your account (including for 15 months of inactivity, verified fraud, or breach). Upon termination, your licenses end and you must stop using the Platform. We may assign these Terms without notice.

19) Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, goodwill, or revenue, arising from or related to the Platform, Program, or Services, even if advised of the possibility. Our total liability to you for any claim shall not exceed the monetary value you paid to us (if any) for the specific transaction giving rise to the claim in the 12 months preceding the event.

Some jurisdictions do not allow certain exclusions or limitations; in such cases, the applicable limitations will apply to the fullest extent permitted by law.

20) Indemnification

You agree to indemnify and hold harmless the Company and its employees, agents, and representatives from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your: (i) use of the Platform/Program; (ii) breach of these Terms; (iii) violation of law or third-party rights; or (iv) Submitted/Generated Content.

21) Miscellaneous

• No agency, partnership, joint venture, or employment is created by these Terms.

• Headings are for convenience only and do not affect interpretation.

• No failure or delay in exercising a right is a waiver.

• If any provision is invalid or unenforceable, the remainder remains in force.

• We may assign our rights and obligations; you may not assign without our prior written consent.

• In the event of discrepancies between these Terms and any localized notices, these Terms prevail unless local law requires otherwise.

22) Governing Law & Jurisdiction

• UAE Members: These Terms are governed by the laws of the Emirate of Dubai and the United Arab Emirates. Disputes are subject to the exclusive jurisdiction of the Dubai courts.

• Bahrain Members: These Terms are governed by the laws of the Kingdom of Bahrain. Disputes are subject to the exclusive jurisdiction of the competent Bahraini courts.

Local consumer protection laws may also apply in the country where a transaction occurs.

Contact Details

United Arab Emirates
City Points Loyalty Card Services L.L.C

Address: BOUNZ REWARDS, I Rise Towers, 28th Floor
Phone (Support & Rewards Centre): +971 52 419 6245
Email: support@bounz.ae

Kingdom of Bahrain
Momentum Promotion Services Co W.L.L
Email: support@bounz.ae